Payments, refunds and returns

• Fit Report, $19.
• Mother & Daughter Report, $29.
• Re-fit, $9, after 3 free ones.

Prices are in USD. Your bank may convert at its own rate and may add its own fee, which we do not see and do not receive.

The Size check and your true size are free. You reach them without a card.

Every charge is one-time. There is no subscription, no recurring billing, and nothing to cancel later.

There are no tiers and no add-ons at checkout. One report at one price, and a second price only if it contains something different.

We do not store a card on file to charge again. A Re-fit at $9 is a fresh checkout you choose to start.

Payments are processed by Stripe on Stripe’s own hosted checkout, away from this site.

NanoCorp is the merchant of record. NanoCorp is what appears on your card statement, so that is the name to look for.

We never see or store a full card number. We hold the record of the charge and nothing more.

Nothing is charged. Your answers are held, so you lose no work and nothing is retyped.

Try again or use another card. If checkout will not respond at all, we will email you the link.

If a payment goes through and your report does not finish, you have been charged once and only once. It reaches your inbox within the hour, or we refund you.

If a report missed, the first remedy is a Re-fit. Tell us in one sentence what went wrong and we rebuild it.

You get 3 free Re-fits, then a Re-fit is $9. The count is shown before you use one.

A new report opens by naming what we got wrong last time. That is what makes the second answer believable.

You get one refund per person, ever, and after it your email and card can no longer buy from us.

That consequence is stated on the screen before you confirm, never sprung afterwards. You will know before you press it.

Your Fit file stays yours after a refund, and it stays readable. Your measurements, confirmed fits and ruled-out styles all remain.

To take it, write one sentence about what happened. No proof, no photograph, no identity document, no receipt, no parcel, no review.

The refund goes back to the card that paid, through Stripe. You get a confirmation with the amount and the date.

If you come back afterwards, checkout is closed and your Fit file still opens. We answer once, in the same words, and stop.

We sell a written report, not a garment. There is nothing to ship back and nothing to return.

You cannot send us a parcel even if you wanted to, because we have no address. Everything with us happens by email.

The garment risk sits with the shop, on purpose. Your report names free-returns stockists and ranks them first, and it says that is why.

A free return at the shop covers the garment’s full price. That is worth more to you than any goodwill payment we could make.

We never reimburse a garment bought somewhere else, and we cannot move money that way. So there is nothing for you to prove to us.

Email to-the-point@nanocorp.app before your bank. A person reads it and we can usually fix it the same day.

If you were charged twice for one report, we refund the duplicate and that does not use up your one refund.

Your statutory rights under the law where you live are not reduced by this page. If you are in Canada, your rights under PIPEDA and CASL stand whatever is written here.

What we hold about a payment is set out in the privacy policy.